Accessing our services
Medicare
Medicare rebates are available for clients who have been referred by their General Practitioner for psychological treatment under the Australian Government’s Better Access to Mental Health Care Initiative.
Please note we are not a bulk billing practice.
All of our psychologists are registered with Medicare to provide treatment under this initiative. If you would like to see one of our psychologists via this pathway, you will need to arrange a visit to your doctor to obtain a Mental Health Care Plan (MHCP).
Please note we have a strict 24 hour cancellation policy. Cancellations made less than 24 hours before the arranged time will incur a cancellation fee.
Private Health Insurance
Individuals wishing to access psychology sessions privately do not require a referral and are welcome to contact us directly to make an appointment.
If you have private health insurance, your fund may offer a rebate towards the cost of sessions; please speak to your fund about what rebates they offer for these services.
Please note we have a strict 24 hour cancellation policy. Cancellations made less than 24 hours before the arranged time will incur a cancellation fee.
NDIS
We are happy to provide psychological support to individuals who are self-managed or plan managed under their NDIS plan.
Please note we have a strict 24 hour cancellation policy. Cancellations made less than 24 hours before the arranged time will incur a cancellation fee.
Helpful contacts
Below is a short list of some telephone numbers for services available to help during a crisis. It is often worth saving these numbers into your phone so you don’t have to go hunting during an emergency.
MENTAL HEALTH LINE
Call 1800 011 511
Staffed by mental health professionals, the line gives NSW residents access to expert mental health advice, support and referrals for people dealing with a mental health problem and their families and carers.
KIDS HELPLINE
Call 1800 55 1800
Kids Helpline is Australia’s only free 24/7, confidential and private counselling service specifically for children and young people aged 5 to 25 years. All counsellors are fully qualified professionals who are experienced in dealing with a wide range of issues; from everyday topics such as family, friends and school to more serious issues of child abuse, bullying, mental health issues, drug and alcohol use, homelessness and suicide.
LIFELINE
Call 13 11 14
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
They exist so that no person in Australia has to face their darkest moments alone.
EMERGENCY SERVICES
000
Call 000
SUICIDE CALL BACK SERVICE
Call 1300 659 467
Suicide Call Back Service offers free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
Helpful websites
Beyond Blue (Mental Health) www.beyondblue.org.au
Youth Beyond Blue (Mental Health) www.youthbeyondblue.com
1800 Respect (Sexual Assault and Domestic Violence) www.1800respect.org.au
Turning Point (Addictions) www.turningpoint.org.au
The Butterfly Foundation (Eating Disorders) www.butterfly.org.au
MensLine Australia (Support for Men) www.mensline.org.au
QLife (LGBTI Support) www.qlife.org.au